CUSTOMER SERVICE EXCELLENCE
Blast prides itself in being one of the leaders in
this field and CSE is one of the flagship training that we offer. It is a turnkey solution from audit of service, to analysis of training needs, to delivery and post training audit.
STRESS MANAGEMENT
Stress is now part and parcel of our lives and companies have accepted the fact that they have to help their staff deal with that phenomenon.
TIME MANAGEMENT
The aim of this course is to have a hands on, practical approach to time management:
The four main stages of good planning are outlined. Goal setting and break down of goals into manageable tasks Setting priorities Managing Goals through time.
Role plays consists of having a real case study of one of the tasks allocated to your staff. Each group of 3-4 then exposes its way of optimizing its time in view of maximum productivity.
HIGH-LEVEL PRESENTATION SKILLS
This course is run for executives who wish to improve their presentation skills. A lot of emphasis is laid on practical sessions:
Insight on quality presentations Making an Impact Achieving your aims Structuring your presentation Developing your own style How to gain audience involvement Tricks to keep interest Team Presentations How to handle questions
CALL CENTRE & TELEMARKETING COURSES
One of our facilitators was the operations and marketing manager of a world class call centre and set up the first training centre for call centre operations in Mauritius. She had the opportunity to see best practises in where she was trained to train call centre staff in accent reduction, telephone skills and telemarketing techniques. Blast courses include:
Call Centre Operations made simple Advance Telephone Skills (English and French) Telemarketing Negotiations Skills
The four main stages of good planning